Dates GTR Venue Class Time (Eastern) Price Qty Action
March 8, 2021 GTR
9:00 am to 4:00 pm
$295.00 (USD)   
July 21, 2021 GTR
9:00 am to 4:00 pm
$295.00 (USD)   
September 15, 2021 GTR
9:00 am to 4:00 pm
$295.00 (USD)   
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  • March 8, 2021
    March 8, 2021
    9:00 am - 4:00 pm
  • July 21, 2021
    July 21, 2021
    9:00 am - 4:00 pm
  • September 15, 2021
    September 15, 2021
    9:00 am - 4:00 pm

About this Course

​Microsoft Outlook is more than just email, it’s your full-time personal assistant. Students taking the Basic Outlook course will learn how to send email, schedule appointments and meetings, manage contacts, and create tasks.

Audience Profile

The target student for this course is an individual who wants to learn the basic features of Outlook and use them to create and manage email messages, contacts, appointments, meetings and tasks.

At Course Completion

​After completing this course, students will know how to:

  • Identify elements of the Outlook environment; use and customize Outlook Today
  • Read, create, and send email messages; reply to, format and check spelling in messages; forward delete and restore messages; work with attachments; and print messages
  • Set delivery options for messages; flag messages; request a read receipt; use and create views for your mail; arrange, sort and filter messages; use Instant Search to quickly search the current folder; and specify setting for controlling junk email
  • Use Contacts to add, modify and organize business and person contacts; use different views to show contact details; customize an electronic business card; manage and use address books; and create contact groups
  • Use the Tasks folder to add, edit and mark tasks; assign tasks; accept or decline a task request; send an update; and track an assigned task
  • Use the Calendar to create single and recurring appointments; change and delete appointees; add events and holidays to the Calendar; add change views
  • Use the Calendar to schedule meetings; read and respond to meeting requests reserve resources; manage meeting responses; and update and cancel meetings


Getting Started

  • Topic A:  The program window
  • Topic B:  Outlook Today

Email basics

  • Topic A:  Reading messages
  • Topic B:  Creating and sending messages
  • Topic C:  Working with messages
  • Topic D:  Handling attachments
  • Topic E:  Printing messages and attachments

Email management

  • Topic A:  Setting message options
  • Topic B:  Organizing the Inbox folder
  • Topic C:  Managing junk email


  • Topic A:  Working with contacts
  • Topic B:  Address books
  • Topic C:  Using contact groups


  • Topic A:  Working with tasks
  • Topic B:  Managing tasks

Appointments and events

  • Topic A:  Creating and sending appointments
  • Topic B:  Modifying appointments
  • Topic C:  Working with events
  • Topic D:  Using Calendar Views

Meeting requests and responses

  • Topic A:  Scheduling meetings
  • Topic B:  Managing meetings


Students taking this course should be familiar with personal computers and the use of a keyboard and a mouse. Furthermore, this course assumes that students have completed the following courses or have equivalent experience:

  • Windows 8/Windows 10: Basic
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